AUREVIA ELEGANT – Return & Exchange Policy

At AUREVIA ELEGANT, your satisfaction is our highest priority. We understand that sometimes a piece may need to be returned or exchanged, and we handle every request with care, discretion, and elegance.

1. Returns & Exchanges

We accept returns or exchanges within 14 days of delivery. Items must be:

• Unworn and in original condition

• Accompanied by original packaging, labels, and receipts

2. Initiating a Return

To initiate a return or exchange, please contact our concierge team at support@aureviaelegant.com. We will guide you through a seamless process and provide any necessary shipping instructions.

3. Refunds

Once your return is received and inspected, we will process your refund promptly. Refunds are issued to the original method of payment and may take 5–7 business days to reflect, depending on your bank.

4. Exchanges

If you wish to exchange your item for a different size, style, or color, we will accommodate your request subject to availability. Our team will assist in making the process smooth and effortless.

5. Shipping Costs for Returns

Return shipping fees are the responsibility of the customer, unless the item is defective or incorrectly shipped. We recommend using a tracked and insured shipping method to ensure safe return.

6. Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please notify us immediately at support@aureviaelegant.com. We will arrange for a replacement or full refund, ensuring your experience remains flawless.

7. Assistance & Concierge Service

Our dedicated support team is always ready to provide guidance and assistance, ensuring your return or exchange experience reflects the luxury and care you expect from AUREVIA ELEGANT.